Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Urbran Loot. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your orders.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During high-demand periods, sales events, or festive seasons, order processing may take additional time.

Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing tracking details.

Shipping Coverage

Urbran Loot currently ships across most locations within India.

We may be unable to deliver to certain remote or restricted locations. If delivery is not possible, our customer support team will contact you and arrange a refund if necessary.

Delivery Timelines

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on location, courier partner performance, weather conditions, government regulations, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping may be offered on selected products, promotional campaigns, or orders above a specified value.

  • Standard shipping charges, if applicable, will be displayed during checkout before payment.

  • Any shipping charges paid at checkout are non-refundable unless the order is cancelled by Urbran Loot or the shipment cannot be delivered due to our error.

Order Tracking

Once your order has been shipped, you can track its status using the tracking link provided via email or SMS.

If you experience issues tracking your shipment, please contact our customer support team for assistance.

Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable,

  • An incorrect address is provided,

  • The shipment is refused,

the order may be returned to us.

In such cases, additional shipping charges may apply for re-shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Urbran Loot shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Weather disruptions

  • Natural disasters

  • Transportation issues

  • Government restrictions

  • Public holidays

  • Courier partner delays

Urbran Loot is not liable for delays caused by such events, but we will make reasonable efforts to keep customers informed.

Damaged Packages

If your package appears damaged upon delivery:

  • Do not accept the package if the damage is significant.

  • Take photographs of the package.

  • Contact us within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Lost Shipments

If your tracking information shows delivered but you have not received your order, please contact us within 7 days of the delivery status update.

We will coordinate with the courier partner to investigate the matter and determine the appropriate resolution.

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and order values.

Urbran Loot reserves the right to restrict or disable COD services for certain products, locations, or customers at its discretion.

Contact Us

For shipping-related questions or concerns, please contact us:

Urbran Loot

Website: UrbranLoot.com

Email: support@urbranLoot.com

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM