Refund policy

Return, Exchange & Refund Policy

At Urbran Loot, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return & Exchange Eligibility

  • Returns and exchanges can be requested within 7 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.

  • Items showing signs of use, damage, alteration, or missing packaging may not be eligible for return or exchange.

  • Certain products such as innerwear, personal care items, customized products, gift cards, and clearance sale items are non-returnable unless received in a damaged or defective condition.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Share your order number, product images, and an unboxing video (if available).

  • After verification, we will arrange a replacement, exchange, or refund at no additional cost.

Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested size or product is unavailable, we may offer store credit or an alternative product.

  • If the exchanged item is of higher value, the price difference must be paid by the customer.

  • If the exchanged item is of lower value, the balance will be issued as store credit.

Refund Policy

Refunds will be initiated only after the returned item passes our quality inspection.

Approved refunds will be processed:

  • To the original payment method for prepaid orders.

  • To a bank account or UPI ID provided by the customer for Cash on Delivery (COD) orders.

Refund processing may take 5–7 business days, depending on your payment provider and bank.

Return Shipping

  • For returns due to defective, damaged, or incorrect products, return shipping charges will be borne by Urbran Loot.

  • For size exchanges or customer preference returns, a return shipping fee may be applicable and will be communicated at the time of the request.

Cancellation Policy

  • Orders can be cancelled before dispatch without any cancellation charges.

  • Once an order has been shipped, cancellation requests cannot be accepted.

Non-Returnable Items

The following products are not eligible for return or exchange:

  • Customized or personalized products

  • Innerwear and personal care products

  • Gift cards

  • Clearance, final sale, or promotional items

  • Products returned without original packaging and tags

How to Request a Return or Exchange

To initiate a return, exchange, or refund request, please contact us:

Email: support@urbranLoot.com
Phone: +91 9667199916
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Please include:

  • Order Number

  • Product Name

  • Reason for Return/Exchange

  • Supporting images or videos (if applicable)

Important Notes

  • Urbran Loot reserves the right to reject any return request that does not meet the conditions outlined in this policy.

  • Refunds, exchanges, and replacements are subject to verification and approval.

  • Shipping charges, COD charges, and other service fees are non-refundable unless the return is due to our error.

Last Updated: June 2026